How much does the shipping cost me?
Peninsula shipping costs will be € 6.99. Shipping costs will be Free as long as the amount of the order (not counting shipping or the use of promotions, coupons or other discounts) is equal to or greater than € 90 (only for mainland Spain).
Balearic Islands shipping costs will be € 9.99. Shipping costs will be Free as long as the amount of the order (not counting shipping or the use of promotions, coupons or other discounts) is equal to or greater than € 120 (only for Balearic Islands).
Canary Islands, Ceuta and Melilla shipping costs will be € 29.99. Shipping costs will be Free as long as the amount of the order (not including shipping or the use of promotions, coupons or other discounts) is equal to or greater than € 180 (Canary Islands, Ceuta and Melilla).
Portugal shipping costs will be € 6.99. Shipping costs will be Free as long as the amount of the order (not counting shipping or the use of promotions, coupons or other discounts) is equal to or greater than € 90.
European Union countries
Countries EU shipping costs will be € 19.99. Shipping costs will be Free as long as the amount of the order (not counting shipping or the use of promotions, coupons or other discounts) is equal to or greater than € 180.
The delivery time for peninsular shipments is 24 to 72 hours on working days for products in stock once the payment is confirmed.
The delivery time for shipments Europe EU countries it is 3 to 7 days in working days depending on the country, for products in stock once payment is confirmed, except islands.
Where do we deliver ?
We ship throughout Europe. The rest of the countries of the world can also ship with transport companies such as TNT, DHL or UPS with which we usually work.
How can I track my order?
From Dulce Funko we work with different shipping providers. The main ones are MRW. You can track your order by entering the tracking number that will reach your email on the corresponding website.
How do I know if the product I want to buy is available?
All the products that can add to your shopping cart are available. When an item is not available then a text "Out of stock" will appear warning you of this and will not let you finish the order. In summary, if you can finalize your order, we have everything you ask for.
Can an order be canceled?
Yes! As long as the shipment has not left our warehouses, you can still cancel your order.
What form of payment do you accept?
Payment can be made with any of our PayPal, card, bank transfer or Bizum options. For this, you just have to select the desired payment method when placing your order.
How to buy
In accordance with what is required by art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the procedure for acquiring Dulce Funko products will follow the following steps:
1.- Registration (optional)
In order to simplify the purchase process as much as possible, the user can register through a form established for this purpose in the "MY ACCOUNT" section at the top right of the web, or when the purchase of a product is going to be made.
In order to register, a user account will be created. For this, the user must freely and voluntarily provide the personal data that is required.
The user will provide an email address and choose a password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of the loss or theft of them or of possible access by an unauthorized third party, in such a way that it proceeds to immediate blocking.
We have the alternative of registering the minimum necessary data of the purchase or with your paypal account.
Basket (simulation of budget)
Any product from our catalog can be added to the basket. In this, only the articles, the quantity, the price and the total amount will be observed. Once the basket is saved, the taxes, charges and discounts will be calculated according to the payment and shipping data entered.
The baskets do not have any administrative link, it is only a section where you can simulate a budget Without any commitment by both parties.
From the basket you can place an order by following the following steps for its correct formalization:
- Checking the billing information.
- Checking the shipping address.
- Enter the Discount (if applicable).
- Selection of the Payment method.
- Place the order (PAY ORDER).
Once the order is processed, the system instantly sends an email to the PROVIDER's management department.
Orders (purchase requests)
In a maximum of 24 hours, on working days, an email will be sent confirming the order status and the shipping date.
Can I know the status of my order at any time?
Yes, you will be able to see the status of your order in the DulceFunko.es client area. For this, once inside the customer area you have to go to the orders menu and click on the order whose status you want to know. However, you will receive an email each time your order changes status. The most common states of your order are:
Paid : when we have already verified the payment of the order.
Reviewed : when it has been verified that all the order details are correct.
Ready : when your order has already been prepared.
Sent : when your order has already been collected by the carrier.
Are the products VAT included?
Yes, our prices are VAT included.
Can I return an order?
Yes! To return your entire order or only a part you must inform us through firstname.lastname@example.org. We will process your request and indicate the steps to follow.
Can I change the payment method?
Yes, to change the payment method you have to contact us (https: //dulcefunko.es/contacto) indicating that you want to modify the payment method of the order and providing us with the order number as well as the new payment method (transfer, PayPal, card). As soon as we change the payment method, you will receive an email indicating the information to be able to make the payment.